Job

Information Technology, Technical Support (Inclusive of Help Desk support)

Accretive Solutions’ Consulting Practice has been engaged by one of its clients (located in the Metro Detroit Area) to recruit an Information Technology Professional with strong working knowledge of Android and IOS and a working knowledge of Active Sync.

Responsibilities: 

• Review, analyze, and evaluate various systems operations. Documents, tracks, and monitors the problem to ensure timely resolution. Performs advance root cause analysis and develops checklists for typical problems.
• Provide technical support on a variety of issues. Escalate problems to next level support professionals when necessary. Typically responsible for acting on existing trouble tickets established in the tracking system.
• Works with user community to remotely to solve moderately complex tickets.
• Familiar with a variety of the fields concept, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks.
• A certain degree of creativity and latitude is required.
• Works under general supervision; typically reports to a team lead or supervisor/manager.

Requirements: 

• Requires a Bachelor's degree in a related area and 3-5 years of experience in the field or in a related area.
• Demonstrate excellent ability to support, review, analyze, and evaluate various systems operations.
• Demonstrate ability to communicate to all user community in written and verbal form.
• Working knowledge of Active Sync
• Hands on experience with the design, build, and implementation of Mobile Device Management platform technologies i.e. AirWatch
• Expertise with troubleshooting MDM related issues (server as well as end user device).
• Strong working knowledge of Android and iOS in the enterprise.

Instructions: 

If you, or someone you know, meet these requirements and are interested in learning more about this exciting career opportunity, please contact John Young at jyoung@accretivesolutions.com and include an updated resume/CV.

Corporate Statement: 

Accretive Solutions is a national professional services firm providing Consulting, Staffing, and Outsourcing solutions to a wide variety of organizations from start-ups to the Fortune 500. We specialize in solving problems in Accounting & Finance, Governance & Compliance, Information Technology and Business Transformation.
We pride ourselves on providing challenging and rewarding work that accentuates the skill and experience of our talented team of consultants. Once our clients meet our people, they don’t forget our name.
We offer our contract consultants a competitive compensation package, and opportunities for career growth and development.
Accretive Solutions is an equal opportunity employer.

Job Date: 

Thu, 10/26/2017 - 21:00

Job Types: 

Locations: 

Alternate Contact Email: